It is obscene for a multi-million dollar operation to screw a customer out of $52, essentially one hand of blackjack, when a simple refund would have solved the issue. Had I been able to use a credit card, I would have already filed a chargeback. That person took down my information and said their supervisor would call me back immediately. I asked to be transferred to someone from Apex. The hotel will feature 125 guest rooms and 25 suites, an outdoor terrace, pool. Three days later, no one had contacted me. Red Hawk Casino is adding a new hotel and an amusement complex later this year. They took my information, took the game card, and told me someone from Embed (game company) would contact me for a refund. In May 2023 Red Hawk Casino added 5-story hotel adjacent to the casino. The APEX features bowling, indoor go-karting, golf simulators, and virtual reality gaming. I explained that my friends were from out of town and we had no intention of returning. 2022 Red Hawk Resort Casino opened The Apex, a 85,000-square-foot amusement complex above the parking garage. They refused to issue a refund for the card, instead offering additional credits for future play. At first, I spoke to a cashier who then walkie-talkied her supervisor.

I waited in a very long line to get a refund. Game attendants did not know how to fix the games and there were no signs saying games were 'Out of Order.' They either would not read the card, read the card and malfunctioned, or charged the card and then the game would not work. The credit card reader was broken, so I had to use cash. I purchased a $50 game card (plus $2 card fee) at a self-serve kiosk. I visited the new Apex entertainment area on Sunday.

Hotels near red hawk casino ca